We deliver 6 days a week, Monday thought to Saturday (excluding bank holidays) between the hours of 10am and 3pm (please note these may be extended on special occasions). Unfortunately, we are unable to offer time slots on placing your order, although if you have any specific requirements, please leave us a message in the special request box and we will do our upmost to accommodate this, although this cannot be guaranteed.
Should there be no answer from the receiver’s address, we will always aim to leave your delivery with neighbour to ensure they are delivered on the delivery due date and leave a card to notify the receiver of their delivery and location. Please leave us a note in the special request box, should you like us to leave your delivery with a specific neighbour.
Refund & Returns
We always strive to provide high quality, fresh flower deliveries and a high standard of customer service. Although, if for any reason you are unhappy with any products received or service, please let us know as soon as possible. Due to the nature of the product, fresh flowers cannot be returned. If there is any problem with a fresh flower delivery, we would require notification within 24 hours of receipt to allow us to investigate. Please also provide images of the product, ideally in the original packaging received to firstname.lastname@example.org .
Should you place any order and wish to cancel, we would require 24 hours’ notice in which to cancel, otherwise a cancellation fee of 20% of the whole order will apply for any cancellations with less than 24 hours’ notice.
Please note: This cancellation policy only applies to signature blooms and seasonal bloom orders, for wedding floristry, please refer to your terms and conditions.